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BoxyCharm FAQ: We’ve Got Answers to All of Your BoxyCharm Questions


Just like there’s a hair dryer brush for every budget, there’s also an IPSY membership for every beauty lover. If you’re unafraid to dive in and love to get the most bang for your buck, look no further than BoxyCharm. With five full-size, buzz-worthy products each month, you can express yourself without worrying about hitting pan on that colorful eyeshadow palette or everyday blush (because a replacement is on its way!).

We totally get that you may have a few questions. What good bargain hunter doesn’t? Keep reading for everything you need to know about the BoxyCharm subscription.

BoxyCharm 101

What’s the Difference Between Glam Bag, BoxyCharm, and Icon Box?

When you sign up for Glam Bag, you’ll get five deluxe-size beauty samples (worth up to $70) for just $14 a month. BoxyCharm subscribers will receive five full-size products (worth up to $200) for $30 a month. Lastly, Icon Box quarterly upgrades will get you eight full-size products curated by a beauty industry icon (worth up to $350) for $60 a quarter.

When it comes to choice, you always have a say. Glam Bag subscribers get to choose one product that goes in their bag each month, while BoxyCharm and Icon Box subscribers choose three.

When Do I Choose Products for my Box?

BoxyCharm members build their perfect box every month from the 1st through the 3rd, while those with Icon Box build their perfect box from the 1st through the 3rd on upgrade months (February, May, August, and November). For BoxyCharm, first you’ll find out the two Power Picks we’ve curated just for you (more on those below), then you’ll get to choose the remaining three products in five full-size product box. Finally, you complete your box by shopping incredible deals on Add-Ons products.

Can I Get Both Glam Bag and BoxyCharm Subscriptions?

Yes, 100 percent (and we love you for it)! When you sign up for IPSY, you have the option to subscribe for both memberships (and if you’re looking for an even more extra beauty experience, check out Icon Box).

Where Is BoxyCharm Available?

At the moment, BoxyCharm is available to our members in the U.S., U.S. territories, Canada, and Mexico.

Beauty products from various brands on clear acrylic cubes against pink background

The BoxyCharm Products

How Do You Personalize My BoxyCharm?

The more details you give us about your preferences, the more we can personalize your BoxyCharm—so talk to us! There are two ways you can help us out: 

  1. Your Beauty Profile: We always check your profile so we can hand-pick products we know you’ll love. In a phase where you can’t get enough blush, or need a break from highlighter? You can update your preferences at any time in your Beauty Quiz, and your Beauty Profile will reflect the changes.

  2. Reviews: Reviewing your products (as soon as you’ve had a chance to try them) is the best way to help us make your box feel more and more like you every month. Don’t be shy; we love hearing from you.

What if My Beauty Preferences Change?

Good question. If you decide you actually don’t love lipstick, or contouring just isn’t for you, you can retake your Beauty Quiz to update your profile at any time. We’ll do our best to personalize your future BoxyCharm shipments with your latest preferences.

When Will I Be Able To Review My Products?

You can start reviewing your current month’s products around the third week of every month. If you’re still loving something you received months ago, we want to hear it! You can revisit your BoxyCharm products (as far as five months back) and review them.

When Will I Find Out Which Products I’m Getting?

Around the 1st of the month (aka when it’s time for you to Build Your Box!), look out for an email from us revealing what’s in your box. You’ll start by discovering the two Power Picks IPSY has picked for you, then you’ll choose three of your five full-size products from a made-for-you assortment. Around this time, you’ll also be able to see your box’s products on IPSY.com.

How Do I Know the Brands Will Be Good?

You asked, we listened. Every month, you’ll get two superstar products or brands handpicked by our team of experts in your five-product assortment—you choose the remaining three. We’re calling them Power Picks. These beauty faves will make your entire monthly subscription worth every penny, trust.

How Can I Find Out More About My Products and How To Use Them?

Just received your BoxyCharm? Let’s get this self-expression party started! IPSY.com has tons of info on all the products you received:

REFRESHMENTS self-care products on neon yellow background

How You Can Level Up Your BoxyCharm Even More

What Are My Upgrade Options?

We get it, when it comes to the best beauty products, more is more. We can help you acquire all your beauty needs (and even the stuff you don’t need!).

  • Beauty Boost: Max beauty. Less money. Add Beauty Boost to your membership, and you’ll get first dibs on a premium, splurge-worthy bonus full-size product for only $15 a month (a guaranteed savings of 60%!) that ships with your box.

  • Icon Box: Upgrade your membership to include Icon Box, and once every quarter (in February, May, August and November), you’ll receive it in place of your monthly BoxyCharm. With Icon Box, you’ll get eight full-size, uber-coveted products from a collection curated by a beauty industry icon (you choose three of your eight products!)

  • Refreshments: Sign up for a Refreshments monthly membership, and restock your clean essentials, like razors and replacement heads, body wash, biodegradable cleansing wipes, and more with ease. Refreshments will ship free every month, and the membership is completely customizable to your needs. Choose your products, set each one to the delivery schedule that works for you, and you’re done! The superstar essentials will show up right when you need them.

What About Shopping Deals Outside Of My Monthly Subscription?

Oh, do we have deals for you! Check out the BoxyCharm perks below. 

  • Add-Ons: You’ll have access to Add-Ons to customize your BoxyCharm even more. Reminder, starting on the 1st of each month, you can choose up to 10 Add-Ons when you’re building your box. You’ll find tons of can’t-miss products starting at $3.50. Plus, they all ship free with your box!

  • IPSY Shop: IPSY Shop is your 24/7, always-on access to the best beauty sales—up to 50% off—with weekly member-exclusive drops on top brands. 

  • Mega Drop Shop: Once a quarter, in January, April, July, and October, we'll be amping up our deals with Mega Drop Shop, our biggest sale on makeup, skincare, haircare, and lifestyle products (up to 80% off).

Shipping & Tracking FAQs

When Will I Get My Box?

Your box will arrive approximately two weeks after we successfully bill your credit card, which reflects the time we need to select your two personalized products and curate a personalized assortment for you to choose from; it also accounts for the time it takes for you to Build Your Box by choosing three of your products and completing your box with Add-Ons. Then, after you’ve built your perfect box, we pack everything up in your BoxyCharm and mail it to you via standard ground shipping.

How Can I Track My Box?

Once your BoxyCharm has left our warehouse, we'll email you a unique tracking number so you can keep tabs on when your box will arrive.

What if My Box or Products Are Missing/Damaged?

We try our best to ensure every BoxyCharm meets our very high standards. That said, in rare cases, stuff happens—so we're always happy to replace anything that doesn't get to you in tip-top shape. Reach out to IPSY Care, and our team will happily take care of you.

Beauty products from various brands on clear acrylic cubes against lavender background

Billing 101

When Will I Be Billed?

If this is your first BoxyCharm (yay!), we will bill you as soon as you choose a plan and provide us with your payment information.

After that, we try to bill you on the last day of the month for your upcoming box. For example, we would try to bill you on the last day of February for your March BoxyCharm membership.

For annual memberships, we try to bill you on the last day of the month before your 12-month membership. For example, if your first BoxyCharm was in April2023, we would try to bill you on March 31, 2024, for your 12-month membership renewal.

What Happens if IPSY Isn’t Able to Bill Me Successfully?

If we aren't able to bill you successfully on our first try, we will email you and continue trying your payment method on file. At any time, you can go to "My Account" to update your billing info.

Want in on all the BoxyCharm fun? Take our Beauty Quiz now to get started. Already a member? Refer your friends to earn points, which you can use toward products. Either way, don’t forget to check us out on Instagram and TikTok @IPSY.

About the author
Gerilyn Manago
Gerilyn Manago
Gerilyn is a freelance writer with more than nine years of editorial and social media experience in lifestyle and beauty. Her background includes Allure, Men’s Health, and PEOPLE. Currently, she oversees content for four Napa Valley wine brands.
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Article Last Updated August 5, 2023 12:00 AM